Supacasi Privacy Policy

At Supacasi, we are committed to protecting your personal data and respecting your privacy whenever you visit supacasi.com or use our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. By registering an account or browsing our website, you agree to the practices described below.

Who We Are

Supacasi is operated by Famagousta B.V., registered in Curacao under Commercial Register number 152449, with its registered address at Schout Bij Nacht Doormanweg 40, Curacao. We hold a licence issued by the Curacao Gaming Control Board, licence number OGL/2023/155/0098, under the National Ordinance on Games of Chance. Our payment processing is handled by Fodenmacko Trading Co. Limited, registered in Nicosia, Cyprus. When we refer to "we", "us" or "our" throughout this policy, we mean Famagousta B.V. acting as the data controller for SupaCasi Casino.

Information We Collect

When you create an account with us, we collect the personal information necessary to verify your identity and provide our services. Registration with Supacasi requires that you submit your name, date of birth, address, telephone number and e-mail address, since we do not operate a no-account casino model.

• We collect identification data, including your full name, date of birth and residential address.
• We gather contact details such as your e-mail address and telephone number.
• We record financial information related to your deposits, withdrawals and chosen payment method.
• We store verification documents, including identity cards, passports, bank statements, proof of address, utility bills, and information regarding your source of wealth and source of funds.
• We may request selfies with your documents, a written signature sample, or arrange a phone or video call to confirm your identity.
• We track your gaming activity, including games played, wagers placed, bonuses used and account history, to improve our services and meet regulatory obligations.
• We automatically collect technical data such as your IP address, device type, browser information and login timestamps.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to running Supacasi Casino. Our priority is maintaining a secure, compliant and enjoyable environment for every player.

• We use your data to open and manage your account at Supacasi.
• We process deposits and withdrawals, including verifying payment methods held in your own name.
• We carry out identity, age and residency verification, which becomes mandatory once cumulative deposits or withdrawals reach 2,000 EUR, and prior to your first payout.
• We monitor transactions to detect fraud, money laundering, and violations of our restricted or excluded territories policy.
• We use contact details to send service communications, promotional offers and updates about our Welcome Casino Package, reload bonuses or VIP Club invitations, where you have not opted out.
• We analyse gameplay patterns to personalise promotions and to assess eligibility for our invitation-only VIP Club.
• We retain records as required under Curacao gaming regulations and anti-money-laundering obligations.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the services you request when you open an account with us. We also process data to comply with our legal and regulatory obligations as a licensed operator, to protect our legitimate interests in preventing fraud and abuse, and, where applicable, based on your consent for marketing communications, which you may withdraw at any time.

Document Verification and Data Sharing

Our verification process requires documents to be uploaded through My Profile - Documents. We may request an identity card or passport, bank cards, bank statements, proof of address, and details of your source of wealth and source of funds. All passport or national ID information must be entered exactly as shown on the document, in Latin script or in English. Any pending withdrawal is cancelled automatically once documents are requested, and a new withdrawal request can be submitted once verification is complete. If verification is not completed within 30 days of our first request, we will freeze the account for gameplay and transactions.

We may share your data with our payment processor, Fodenmacko Trading Co. Limited, regulatory authorities including the Curacao Gaming Control Board, fraud prevention services, and third-party vendors who support our platform, such as identity verification providers and customer support tools. We do not sell your personal data to third parties for their own marketing purposes.

Data Retention

We retain your personal information for as long as your account remains active and for a period afterwards as required by Curacao gaming law and anti-money-laundering regulations. Where your account becomes inactive for six consecutive months, we apply a monthly inactivity charge of 5 EUR and any cashback-related balance expires immediately, in accordance with our terms.

Cookies and Tracking Technologies

We use cookies and similar technologies on supacasi.com to remember your preferences, maintain your session, and analyse how our website is used. For full details about the specific cookies we use and how you can manage them, please refer to our separate Cookie Policy.

International Data Transfers

Because we serve players across Germany, Austria, Switzerland, France, Italy, Portugal, Norway, Finland, Sweden, Denmark, Canada, New Zealand, Brazil, Japan and Ireland, your data may be transferred to and processed in countries outside your country of residence, including Curacao and Cyprus. We take appropriate measures to ensure your data remains protected wherever it is processed.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request erasure of your data, subject to our legal retention obligations as a licensed gaming operator.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent for marketing communications at any time by contacting our support team.
• You may request a copy of your data in a portable format where technically feasible.

Restricted and Excluded Territories

We cannot open accounts for residents of the United States of America, Curacao, Malta, the United Kingdom, Spain or Australia, and any such accounts, deposits or bets may be suspended. Additionally, players from a list of excluded territories are not eligible for any bonus, free spins or free bets, even if their account itself remains active. Where account restrictions apply, we process the minimum data necessary to identify and manage the restriction.

VPN and Security Measures

We do not permit the use of VPNs or any method of disguising or interfering with your device's IP address to access supacasi.com. If we detect such activity, we reserve the right to void winnings, forfeit the balance of winnings and deposits, terminate the agreement, suspend services, or deactivate the account. We use industry-standard security measures to protect the personal data we collect, including encryption and access controls, and we limit access to your information to employees and partners who need it to perform their duties.

Children's Privacy

Our services are intended only for adults of legal gambling age. We do not knowingly collect personal data from minors, and age verification forms part of our standard identity check procedures before any payout is released.

Customer Support and Contact

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, our team is available to assist you at [email protected]. Our live chat and e-mail support are available 24/7, and our support team can communicate in English, German, Spanish, Norwegian and Finnish. We aim to respond promptly to all privacy-related enquiries.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.