Supacasi Responsible Gaming

Our Commitment to Safer Play

We operate under a licence issued by the Curacao Gaming Control Board (licence number OGL/2023/155/0098) to Famagousta B.V., and as part of that licence we are required to provide meaningful player protection tools. But beyond regulatory obligation, we genuinely want our community to enjoy Supacasi Casino responsibly for years to come. That means giving you clear information, honest limits and easy access to help whenever you need it.

Our Supacasi platform is not available to residents of certain restricted countries, including the United States, Curacao, Malta, the United Kingdom, Spain and Australia. We also maintain a list of excluded territories that are not eligible for bonuses, free spins or free bets. These restrictions exist to ensure we only serve markets where we can responsibly support our players under local expectations.

Tools We Offer to Help You Stay in Control

We at Supacasi provide a range of account settings designed to help you manage your play. You can access these directly from your account dashboard, and our support team is always available if you need guidance setting them up.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - define the maximum amount you are willing to lose over a chosen period.
• Wagering limits - restrict the total stake amount you can place within a set timeframe.
• Session reminders - receive notifications about how long you have been playing.
• Temporary time-out - pause your account for a short cooling-off period of your choosing.
• Self-exclusion - close your account for an extended period or permanently, with reactivation requiring direct contact with our support team.

Our VIP Club, which is invitation-only and extended through continued play rather than held permanently, does not override any of these protections. Even VIP members with a dedicated Account Manager remain fully subject to deposit limits, self-exclusion requests and all other responsible gaming tools described here. Players exploring our Supacasi bonus offers should also keep these limits in mind when managing their play.

How Withdrawal and Wagering Rules Support Responsible Play

Several of our payment policies are structured with player protection in mind. Deposits must be wagered at least three times before a withdrawal can be requested, and a player who has made only one deposit may cash out a maximum of fifteen times that deposit amount, with anything above removed upon request. Before a first payout, an amount equal to 100% of the deposit must be wagered at odds of 1.50 or higher. These structures are designed to prevent impulsive, rapid cycling of funds and to encourage considered play.

We also cap net winnings at 5,000 EUR, CAD or USD per 24 hours and 50,000 EUR per account, with wins above 30,000 EUR potentially paid in monthly instalments. Payouts above 2,300 EUR require additional identity, age and residence verification. While these measures exist primarily for financial and regulatory security, they also naturally slow down large transactions, giving players time to reflect before continuing.

Recognising the Signs of Problem Gambling

Our Supacasi team wants every player to be able to recognise early warning signs that gambling may be becoming harmful. If any of the following feel familiar, we encourage you to use our self-exclusion or deposit limit tools right away, or to reach out to our support team for a confidential conversation.

If you notice these patterns in yourself or someone close to you, please do not wait. Our Supacasi Casino support team is available around the clock and can walk you through every protective option, from a short time-out to a full self-exclusion.

Protecting Minors

Registration at Supacasi requires full details including name, date of birth, address, telephone number and e-mail address, and our verification process is designed to confirm that every account holder is of legal age. We do not permit anyone under the legal gambling age in their jurisdiction to register, deposit or play on our site. If we discover that an account has been opened by a minor, it will be closed immediately, and any deposits will be returned where legally required, while winnings will be voided.

We also encourage parents and guardians to install filtering software on shared devices to prevent underage access to gambling sites, including ours.

External Support Organisations

Beyond the tools we provide directly, independent organisations offer free, confidential advice to anyone affected by gambling-related harm. We at Supacasi recommend reaching out to these services if you feel you need support beyond what our platform can offer:

• GamCare - advice, support and free counselling for problem gambling.
• Gamblers Anonymous - peer support meetings for people affected by gambling.
• BeGambleAware - information, advice and tools to help you stay in control.
• National and regional helplines available in Germany, Austria, Switzerland, Canada, Sweden, Norway, Finland and other markets we serve.

These organisations operate independently of our casino and can provide impartial guidance, regardless of which platform you play on.

How to Request a Limit or Self-Exclusion

Setting up a responsible gambling tool on Supacasi Casino takes only a few minutes. Follow these steps to adjust your account settings:

1. Log in to your Supacasi account and navigate to My Profile.
2. Select the Responsible Gambling or Account Limits section.
3. Choose the limit type you want to set: deposit, loss, wagering or session time.
4. Enter your preferred amount and timeframe.
5. Confirm the change, or contact our support team if you'd like a limit applied immediately rather than after the standard cooling-off adjustment period.

If you wish to self-exclude instead, simply contact our support team directly through live chat or e-mail, and our Supacasi team will process your request promptly and confidentially. You can manage all these settings after a quick Supacasi login to your account.

Customer Support

• Live Chat: available 24/7
• Email: [email protected]
• Languages supported: English, German, Spanish, Norwegian, Finnish